|The Knowledge Management Dialogue
Notes on sessions at the Knowledge
Austin, 10-11 March, 1997
You will shortly find synthesised dialogue notes of the
at the site of our co-sponsor, LearnerFirst.
The Knowledge KaleidoscopeSM: Focus on Practice
Presenter: Debra M. Amidon
Founder, ENTOVATION® International
Organizational leaders are struggling with 5th generation change dynamics using 2nd
and 3rd management technology. This session will provide a sketch of the knowledge
management movement, including identification of the various constituencies of the
'community of knowledge practice.' By using the ten dimensions of knowledge innovation
strategy, participants will gauge their innovation capability and learn specific examples
of leading edge practices.
"Imagine for a moment that you are peering through a kaleidoscope. As you turn
the barrel, the images change shape... a little. Then, you touch it - ever so slightly,
and the entire image takes new form. One things is for certain; there is no going
back." Innovation Strategy for
the Knowledge Economy: The Ken Awakening by Debra M. Amidon
- To provide a mechanism for tracking one's journey in
knowledge management (e.g., key events, publications, accomplishments, etc).
- To illuminate how the myriad of functional initiatives are
coming to a common language (i.e., complementary competencies to be put to task).
- To provide a quick Litmus Test for innovation capacity
(i.e., the one competence needed for the 21st century management according to Drucker).
- To provide a sneak preview of the research results of 33+
case studies soon to be published (Skyrme and Amidon) by Business Intelligence (UK).
- To offer the unifying concept - 'ken' - to describe the
fundamental transformation of the knowledge economy.
(1) "5th Generation:" the evolution of business
management focusing upon 'knowledge' as the asset to be managed (i.e, beyond 'product,'
'project,' 'enterprise,' and 'customer').
(2) "Complementary Competencies:" The strengths
of an individual, team, group or organization that can be brought to bear on a particular
problem or opportunity.
(3) "Ken" a term with international derivations
v. 1. To know (a person or thing). 2. To recognize. 3. To
descry (i.e., discern something difficult to catch sight of; discover through careful
observation or investigation); to have an understanding of something.
n. 1. Perception; understanding. 2.a. Range of vision.
b.View; sight; to make known.
(4) "Knowledge Innovation®:" the
capacity and capability to create new ideas and move them into the marketplace for the
success of an enterprise, the vitality of a nation's economy and the advancement of
(5) "Kaleidoscopic Change:" then dimensions of
constant alteration or variation in patterns, the shift in one factor having automatic and
oftentimes unpredictable effects on the others and the whole.
The Productivity Paradox:
Economics, Behavior and Technology
Debra M. Amidon, Founder, ENTOVATION® International
Diana Wormuth, V. P., Strategic Information, Skandia (Sweden)
Carolyn Krusinski, President of Snow Lion Consulting
Dennis Bengston, IBM Knowledge Services Consulting
For over a decade, analysts have tried to understand why there are not commensurate
financial returns for significant investments in information technology. The answer lies
in the interdependence of economic, behavioral and technological factors. Major
initiatives at the National Research Council, the SEC, the OECD (Paris), the World
Economic Survey (The Economist) are rigorously pursuing answers which lie in understanding
how to better manage the intangible, hidden assets of the firm. The session will focus
from the perspective of lead practitioners; but it will be the interaction with the
audience which will glean the most insight.
"The wrong solution to the right problem is better than the right solution to
the wrong problem." Tom Johnson, Professor, Portland University
- To provide a scope of the definition and dimensions of the
- To describe how some leading companies are wrestling with
- To identify some key resources and initiatives on the topic.
- To illuminate the micro-, meso-, and micro-economic
dimensions of the paradox.
(1) "Productivity Paradox:" Billions of dollars
spent annually on technology to improve the productivity of individuals and groups appear
to have little impact on the productivity of organizations. Increases in individual
productivity are not reflected in the measures of organizational productivity.